Part of our commitment to providing you with a seamless shopping experience is efficient and reliable shipping. Here’s everything you need to know:
Shipping & Delivery Overview
We currently offer standard delivery for all physical products, nationally in South Africa. You also qualify for free shipping on orders over R2500.
International shipping is currently not offered by default, but you can arrange for your parcel to be shipped to international destinations using this request form.
Standard Delivery
We offer nationwide delivery across South Africa with the following estimated delivery times:
Delivery Destination
Estimated Courier Delivery Times
Johannesburg, Pretoria Area
3-5 working days
Cape Town, Durban Area
4-6 working days
Outlying Areas
5-7 working days
Shipping Rates
Shipping options for your order and their related charges will be presented at checkout, and are based on your address. We use a flat-rate delivery charge for your first ordered item, then escalate at half-the standard shipping rate for each additional item you purchase. This accommodates for additional packaging and shipping volume or weight.
Free Shipping on all orders over R2500 anywhere in South Africa.
The delivery process is designed to be as straightforward and transparent as possible. Here’s how it works:
1. Order Processing
After your order is placed, and your payment clears:
The products you ordered are manufactured to your specifications. This takes approximately 7-10 days.
This time frame also depends on the number and type of products you ordered.
Your chosen payment method during checkout impacts delivery times. For the fastest delivery, use the InstantEFT option during checkout.
Digital products are delivered immediately via download links sent to your email address and do not incur shipping times or costs. Links are sent once your payment has been received.
2. Shipping Confirmation & Order Tracking:
While purchasing, you will be provided with an Estimated Delivery Date.
Once your products have been manufactured, you will receive shipping confirmation and your delivery tracking number via email.
Deliveries can be tracked using your tracking number on the courier website. The name of the courier will be provided in the email.
Your invoice will also be attached to the email.
3. Delivery to Your Door:
We work with trusted local couriers to ensure your package arrives as soon as possible.
Our couriers deliver from Monday to Friday, excluding public holidays.
Notes:
Delivery Delays: While we strive to meet the delivery estimates provided, occasionally there are delays due to circumstances beyond our control (weather conditions, courier delays, protest action, etc.). We will notify you of any unexpected delays.
Remote or Rural Areas: Deliveries to outlying or remote areas may incur additional delivery time as these regions are outside the daily service area for courier services.
Shipment to PO Box Addresses: We unfortunately do not ship to PO Box addresses. Only physical addresses within South Africa will be accepted. We also unfortunately do not ship to countries other than South Africa.
Shipping Damage
Our Returns Policy provides detailed information about options and procedures for returning your order in the unfortunate event it was damaged during shipping.
Need Help?
If you have any questions or concerns about your delivery, please contact us. We will assist in any way we can.
