If you have experienced an issue with an EyeHigh product, please accept out apologies.
Overview
We print and manufacture on demand so unfortunately cannot offer cancellations, returns for exchange or refund.
Defective or shipping-damaged goods, however, will be exchanged with the same product. The returns window is 7 days from purchase, after which we can’t offer replacements. For your convenience, notify us of defective or shipping-damaged products by using this online returns form.
We will pay the shipping the cost to collect the defective item from you and send you a new one.
Return Eligibility
To be eligible for a return:
Your item must be unused and in the same condition you received it.
It must be in the original packaging.
Non-Returnable Items:
Gift cards
Downloadable software or printable products
Custom-configured or built-to-order products that do not have manufacturing defects or have been shipping damaged
Send the Item: We will contact you to arrange collection of the defective or damaged product at no cost to you.
Approval: We’ll notify you once we’ve received and inspected your item.
Item Replaced: We will send you a replacement. Please allow up to 14 days for the product to be remanufactured.
Refunds
We unfortunately do not provide refunds since the products we sell are manufactured on demand to your specifications when ordering.
Exchanges
We only replace items if they have manufacturing defects or have been damaged during shipping to your order address. Please use the online returns form to notify us. We apologize for the inconvenience.
Return Shipping
We will pay the shipping costs to both collect defective or shipping-damaged goods from you, and send a replacement product back to you.
We will bear these shipping costs only once. Thereafter shipping costs will be billed to you, and must be paid before we send you a replacement product.
We will pay the shipping costs provided that your shipping address is within South Africa.
We unfortunately cannot pay for international shipping, but will still exchange defective goods if you pay the shipping to and from us.
Shipping costs are non-refundable.
We do not provide shipping insurance or purchase it on your behalf.
Contact Us
For questions related to returns and refunds, please contact us.
